Speechmatics and Daisee partner to deliver voice data insights at scale to protect businesses and mitigate risk 

The volume of voice data within any contact center is vast. Transcribing voice data into text format is the first step and baseline to understand the content and context of a conversation.

Speechmatics, a UK leader in any-context speech recognition technology has partnered with Daisee, leading provider of speech analytics software, to enable businesses to understand and focus on the customer calls that matter through speech and sentiment analysis software, Lisa. Lisa provides speech and sentiment analytics software that automates risk and quality management. The software enables businesses to understand the intent, context and empathy of a conversation, quickly identify compliance issues and mitigate any risk at scale.

Using Lisa, contact centers can transform voice data to gain new and valuable insights to reduce the risk of regulation and compliance breaches. Businesses can improve process efficiency, streamline workflows, reduce customer churn, deliver better customer experiences and ultimately reduce costs and protect their brand. Using any-context speech recognition by Speechmatics, the application offers the most accurate transcription functionality on the market. The engine is designed to be used at scale for large volumes of voice data regardless of dialect, accent or location.

Richard Kimber, Founder & CEO at Daisee said:

“Our technology is built based on the research and knowledge from our experts from a variety of academic backgrounds. When we were looking for a partner to power our speech-to-text functionality, Speechmatics’ rich background in innovation and research coupled with its highly accurate product made it a natural fit for us.

Kimber added:

“We work across a global market and had found other providers we benchmarked didn’t support Australian and British accents very well – especially in noisy contact center environments. Speechmatics offers Global English which covers over 40 accents in one model which was a game-changer for us and the product.”

Jeff Palmer, VP at Speechmatics said:

“Daisee is a great example of how our partners use Speechmatics’ technology to innovate with voice data. Powering the transcription capability in the Daisee solution means that Daisee is able to provide extensive functionality to its customers, utilizing the voice data that was previously inaccessible. The contact center market is growing rapidly around the world and with that comes an increasing amount of voice data that is locked in audio recordings. At Speechmatics, we specialize in accurately transcribing large volumes of voice data at scale to enable businesses to utilize its rich content however the business needs it.”