Natural, effortless, delightful conversations, powered by Flow
Natural, effortless, delightful conversations, powered by Flow
Deliver incredible voice-powered customer experiences, underpinned by the most powerful speech technology available.
Responsive
Flow listens and responds to every single word, in real-time. Interruptions and crosstalk welcome.
Inclusive
We're building this for everyone. Any language, any accent, any dialect. Flow is built for a global audience.
Enterprise-ready
Hosted on our own infrastructure, Flow is customizable for your data & privacy needs.
More than the sum of its parts
More than the sum of its parts
Combining best-in-class speech technology to deliver conversations so good, your customer won’t want them to end.
High Accuracy
Best in class ASR ensures a huge vocabulary and understanding no matter the accent or dialect.
Speaker Diarization
Flow can respond to multiple people in conversation, or only to the primary speaker, ignoring background noise and distraction.
Flexible Deployment
Flow can be used in a SaaS environment, but also used via containers or on-prem for those with extra security requirements.
Customer Experiences
Background noise impacting your output? With Flow, block out background noise, leaving your voice interactions world-class.
Customer Support
Streamlining customer support in call centers, making interactions more accessible and efficient.
Industrial control
Enabling hands-free control of industrial equipment in noisy environments.
Education
Assisting students in understanding lecture content not in their native language or providing detailed explanations post-lecture. Flow can act as a personal tutor, allowing students to review challenging areas or explore topics of interest further.
Bilingual Interaction
Flow’s bilingual models support users who speak multiple languages, allowing them to interact in their preferred language. It can also facilitate real-time conversations and serve as a language-learning tool, giving an always-available partner to practice speaking with.
Software
Enhancing software accessibility for visually impaired users by enabling conversational interactions, advancing beyond simple voice dictation and control.
FAQs
How is Flow different from a voice assistant?
Flow, itself, is not an assistant – it is a toolset for building conversational AI experiences into other products.
It enables any company looking to integrate speech interactions into its products to benefit from Speechmatics market-leading accuracy, real-time ASR and speaker diarization. In short, it’s a one-stop-shop for adding speech into products.
In theory, Flow could act as the voice ‘layer’ for an infinite number of different AI assistants.
Can I customize Flow for my use case? Can it integrate with my systems?
Yes, Flow can be tailored to understand industry-specific terms and adapt to various use cases. Its flexible architecture allows for customization to meet the unique needs of different enterprises. Work with us!
How does Flow ensure privacy & security?
Flow is provided through Speechmatics-hosted infrastructure, ensuring that all voice data and processing is done securely. This eliminates the need to send sensitive information to third-party cloud services.
What is the roadmap for adding new languages and dialects to Flow?
We are continuously expanding our language support.
Our current focus is on increasing the coverage of Flow within various dialects and accents in our existing 50+ languages, with plans to add 5-10 new languages annually based on market demand.
We’re developing more innovative diarization models to improve our ability to handle increasing numbers of speakers & improve robustness in crowded environments.
How does Flow guarantee privacy and security?
At Speechmatics, protecting your data is a top priority. Flow is designed with robust privacy and security measures to ensure your information remains safe.
For a detailed breakdown of how Flow handles data privacy and security on the app, you can review our full policy here: Flow Privacy Policy.
If you have further questions, feel free to reach out—we’re here to help!
